Privacy Policy
At Lunavision, we collect only the information you provide to us, use it only to serve you better, and never sell or share it. You’re always in control of your personal data.
Introduction
Lunavision Optical (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website luna-vision.ca, contact us, or use our services.
By using our website or submitting your personal information to us, you consent to the collection, use, and disclosure of your information as described in this Policy.
Information We Collect
We collect only the information necessary to provide our products, services, and communications effectively. This may include:
Contact Information: such as your name, email address, and phone number, when you fill out a contact form or request an appointment.
Optional Information: such as feedback, questions, or preferences you choose to share.
Technical Information: such as IP address, browser type, and pages visited, collected automatically through cookies or analytics tools to improve website performance.
We do not collect sensitive personal information (such as health or financial details) through our website.
How We Use Your Information
We use your information for purposes that a reasonable person would consider appropriate in the circumstances, including:
To respond to your inquiries or appointment requests;
To communicate with you about our services, promotions, or updates (only if you have consented to receive such communications);
To improve our website and customer experience;
To meet legal or regulatory requirements, if applicable.
We will not use your personal information for any new purpose without first obtaining your consent.
Consent
By submitting your information through our forms or contacting us directly, you provide your consent for Lunavision Optical to collect and use your information for the purposes stated above. You may withdraw your consent at any time by contacting us (see Section 9, Your Rights and Choices, below). However, withdrawal of consent may limit our ability to provide you with certain services.
Disclosure of Information
Lunavision Optical does not sell, rent, trade, or otherwise disclose your personal information to third parties. We may disclose information only in the following limited circumstances:
To service providers who assist us in operating our website or communications (and who are contractually required to keep your information confidential);
When required by law, regulation, or a court order;
In the event of a business transfer (e.g., sale or merger), where information may be transferred as part of that transaction, subject to appropriate safeguards.
Data Security
We take reasonable steps to protect your personal information against loss, theft, unauthorized access, disclosure, or modification. These measures include secure web hosting, access controls, and encryption where appropriate. While we take precautions, no method of electronic storage or transmission is 100% secure; therefore, we cannot guarantee absolute security.
Retention of Information
We retain your personal information only as long as necessary to fulfill the purposes for which it was collected or as required by law. Once no longer needed, information is securely deleted or anonymized.
Cookies and Analytics
Our website may use cookies or similar technologies to improve your browsing experience and gather anonymous traffic data. Cookies are small files stored on your device that help us understand how visitors use our site. You can adjust your browser settings to refuse cookies; however, this may affect certain website features.
We may also use analytics tools (such as Google Analytics) to better understand website traffic and performance. These tools collect non-identifiable information and are governed by their own privacy policies.
Your Rights and Choices
You have the right to:
Access and review the personal information we hold about you;
Request correction of inaccurate or incomplete information;
Withdraw consent to future communications;
Request deletion of your information, where legally permissible.
To exercise these rights, please contact us using the information below.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal information, please contact:
Lunavision Optical
Attn: Privacy Officer
835 Ontario Rd.
Welland, Ontario
L3B 5V6
Email: Welland@luna-vision.ca
Phone: (905) 650 - 5862
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this Policy periodically.
Compliance with Canadian Privacy Laws
Lunavision Optical complies with the Personal Information Protection and Electronic Documents Act (PIPEDA) and applicable Ontario privacy legislation. We are committed to handling your personal information in a manner consistent with Canadian privacy principles of transparency, accountability, and consent.
Effective Date: October 17, 2025
Last Updated: October 17, 2025